Upgrade Privilege Management for Mac
ePO will not recognize Privilege Management
Version 5 of the Privilege Management ePO Extension is compatible with older Privilege Management
The recommended order to upgrade BeyondTrust Privilege Management
- Upgrade the Privilege Management ePO Extension
- Upgrade Privilege Management Reporting (if in use)
- Upgrade Privilege Management Clients
If you have a requirement to upgrade BeyondTrust software in a different order from that listed above, please contact your BeyondTrust representative.
Upgrade the Privilege Management ePO Extension
When you are upgrading, the newer version of the Privilege Management ePO Extension recognizes the existing Privilege Management ePO Extension installation and prompts you to upgrade it. We recommend upgrading, as removing the installed Privilege Management ePO Extension deletes your settings.
To upgrade the Privilege Management ePO Extension, you need to use ePO to install the latest extension from Software > Extensions. When you upload the new Privilege Management ePO Extension, ePO prompts you that this newer version of the ePO Extension will replace the previous extension. Click OK to upgrade the Privilege Management ePO Extension. You do not need to restart ePO for the upgrade to take effect. Existing registered servers, client tasks, and server tasks are not affected.
Upgrade Privilege Management Reporting (if in use)
To upgrade the Reporting database, you need to be on the server where the database is installed.
Please use the following process to upgrade the Privilege Management Reporting database and event parser:
- Stop the McAfee ePolicy Orchestrator Event Parser Service. Check that all events have finished being processed. Any events that are received after these tables are empty are queued on the ePO server until the service is restarted at the end of this process.
Query the following tables first to check that they are empty:
Subsequently, query the following tables:
Once the tables are all empty all remaining events have been processed.
- Disable the Copy from Staging task. The easiest way to do this is to use SQL Server Management Server and navigate to Reporting database > Service Broker > Queues.
- Right-click on the PGScheduledJobQueue and click Disable Queue.
- Disable any of the ePO server tasks that rely on the Reporting database while you are upgrading it. For example, the Staging Server Task and Purge Server Task. These tasks will fail, as the database will be offline for a period of time.
- Open SQL Server Reporting Configuration Manager and connect to the database. Navigate to the Reporting link and use the dropdown to delete the top level folder.
- Run the Privilege Management
for Macdatabase installer to upgrade the database. Ensure you point the installer to the existing database server and Privilege Management for Macdatabase name when prompted.
- Enable any server tasks that you previously disabled, as they rely on the Reporting database.
- Enable the Copy From Staging task. The easiest way to do this is to use SQL Server Management Server and navigate to Reporting database > Service Broker > Queues.
- Right-click on PGScheduledJobQueue and click Enable Queue.
- Start the McAfee ePolicy Orchestrator Event Parser Service service. Any incoming events can now be processed.
- You need to log off and on again to the ePO server to ensure the new database version is recognized. However, an ePO server restart is not required.
If you installed Reporting from version 5.4 or later, the default name for the database is BeyondTrustReporting. If you installed a previous version of Reporting, the default name is AvectoReporting (v5.1 - 5.3), or AvectoPrivilegeGuard for older versions. Alternatively, you may have chosen a different database name.
If you see an error message that states "Please stop CopyFromStaging from running before upgrading the database," make sure that no new events are being processed by querying the above tables and try again.
This upgrade path can be applied to both standalone Reporting configurations and to configurations spread over multiple machines.
If you cannot log in locally to the database or it is in the cloud, please see Manual Upgrade for Privilege Management Reporting Database for more information.
Upgrade Privilege Management
for Mac Clients
You can upload a newer version of the Privilege Management
Depending on the type of installation, a restart of the endpoint may be required. When installing in silent mode, a reboot occurs automatically.
The Privilege Management ePO Extension maintains backwards compatibility with the Privilege Management
For more information, please see the Privilege Management for Mac Administration Guide.
Delete Old Application Definitions (Upgrade from 5.4)
Once all machines are running version 5.5, it is safe to delete the OLD application definitions created in Step 1 and to deploy that configuration.