Upgrade Endpoint Privilege Management for Mac

ePO will not recognize Endpoint Privilege Management for Mac if you upgrade the Endpoint Privilege Management for Mac clients before the Endpoint Privilege Management ePO extension. In addition, ePO Threat events will be rejected if this order is not followed, although they can be recovered once the upgrade to the Endpoint Privilege Management ePO Extension has been completed.

Version 5 of the Endpoint Privilege Management ePO Extension is compatible with older Endpoint Privilege Management for Mac clients.

The recommended order to upgrade BeyondTrust Endpoint Privilege Management for Mac software is:

  • Upgrade the Endpoint Privilege Management ePO Extension
  • Upgrade Endpoint Privilege Management Reporting (if in use)
  • Upgrade Endpoint Privilege Management Clients

If you have a requirement to upgrade BeyondTrust software in a different order from that listed above, please contact your BeyondTrust representative.

Upgrade the Endpoint Privilege Management ePO Extension

When you are upgrading, the newer version of the Endpoint Privilege Management ePO Extension recognizes the existing Endpoint Privilege Management ePO Extension installation and prompts you to upgrade it. We recommend upgrading, as removing the installed Endpoint Privilege Management ePO Extension deletes your settings.

To upgrade the Endpoint Privilege Management ePO Extension, you need to use ePO to install the latest extension from Software > Extensions. When you upload the new Endpoint Privilege Management ePO Extension, ePO prompts you that this newer version of the ePO Extension will replace the previous extension. Click OK to upgrade the Endpoint Privilege Management ePO Extension. You do not need to restart ePO for the upgrade to take effect. Existing registered servers, client tasks, and server tasks are not affected.

If you see an error message that states "Please stop CopyFromStaging from running before upgrading the database," make sure that no new events are being processed by querying the above tables and try again.

This upgrade path can be applied to both standalone Reporting configurations and to configurations spread over multiple machines.

Upgrade Endpoint Privilege Management for Mac Clients

You can upload a newer version of the Endpoint Privilege Management for Mac client to ePO and deploy it as required.

Depending on the type of installation, a restart of the endpoint may be required. When installing in silent mode, a reboot occurs automatically.

The Endpoint Privilege Management ePO Extension maintains backwards compatibility with the Endpoint Privilege Management for Mac client. You can use a later version of the Endpoint Privilege Management ePO Extension with an earlier version of the Endpoint Privilege Management for Mac client. However, not all features in the Endpoint Privilege Management ePO Extension are supported with earlier versions of the client.

For more information, see the Endpoint Privilege Management for Mac Administration Guide.