Connection Troubleshooting

Firewall Issues

If the BT Updater Enterprise server is unable to connect to the BT Updater cloud environment, verify that the firewall isn't blocking connectivity. To verify this, you can access the product updates landing page by visiting https://productupdates.beyondtrust.com/landing.html.

Upon successful connection, you will receive a message stating you have successfully reached the service landing page. If you are unable to connect to the landing page, it is likely being blocked by the firewall.

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We offer the only platform with both intelligent identity threat detection and a privilege control plane that delivers zero-trust based least privilege to shrink your attack surface and eliminate security blind spots.

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