Connection Troubleshooting

Firewall Issues

If the BT Updater Enterprise server is unable to connect to the BT Updater cloud environment, verify that the firewall isn't blocking connectivity. To verify this, you can access the product updates landing page by visiting

Upon successful connection, you will receive a message stating you have successfully reached the service landing page. If you are unable to connect to the landing page, it is likely being blocked by the firewall.

Disable Certificate Pinning

BT Updater uses certificate pinning with a Windows Application Firewall (WAF) hosted in the cloud for enhanced security. In some instances, a proxy will not be able to relay the certificate correctly and may appear as a man-in-the-middle attack by the WAF.

To disable this feature you must set pinning to 0 in the registry.

  1. Open the registry editor, and navigate to HKLM\SOFTWARE\Wow6432Node\BeyondTrust\Updater.
  2. Add a DWORD value called Pinned, and set its value to 0 to turn off pinning.