Add Ticket Systems to the List on the Requests Page

Password Safe can be configured to allow references to ticketing systems in the password release requests. This provides a method to include information that can be cross-referenced to an existing ticket or change control system for auditing purposes, or to be used in the approval process.

You can create a list of ticket system labels to populate the Ticket System list on a request.

Create a new ticket system to list on Password Safe Requests page

  1. In the BeyondInsight console, go to Configuration > Privileged Access Management > Ticket Systems.
  2. In the Ticket Systems pane, click Create New Ticket System.
  1. Select BeyondTrust Ticket System from the Platform list.
  2. Enter a name and description.
  3. Click Save Ticket System.

 

For information on integrating third party ticket systems, such as BMC Remedy, CA Service Desk, Jira, and ServiceNow with BeyondInsight and Password Safe, please see the following: