Change and Reset Login Passwords

Change Password and Two-Factor Authentication Settings

If you are logging in with a BeyondInsight local user account, you can change your password and two-factor authentication app from the Account Settings page. You cannot change your password if you are logging in with Active Directory or LDAP credentials, or if your account is locked out.

Screenshot of the Profile and Preferences box where you can access Account Settings.

  1. In the console, click the Profile and preferences icon in the top right corner.
  2. Click Account Settings.


Screenshot of Change Password form on the Account Settings page in the BeyondInsight Console.

  1. Update your password, and then click Change Password.


Screen Capture of User Details

  1. If your account has two-factor authentication enabled and registered with a device, you can update the authenticator app as follows:
    • Select Two-Factor Authentication from the My Account pane.
    • Click Replace Authenticator App.
    • Click Reconfigure Authenticator App to register a new authenticator app.


Reset Password

Screenshot highlighting the Forgot Password link on BeyondInsight Login screen.

If you forget your console password, you can reset it as follows:

  1. Click the Forgot Password link.


Screenshot of the Reset Password page in the BeyondInsight console.

  1. Enter your username, and then click Reset Password. An email containing a reset link is sent to the address associated with your username.


  1. Click the link in the email to be taken to the Enter New Password page where you can change your password.


Reset Password

Resetting the console password is not available to users logging in with Active Directory or LDAP credentials.