Get Started with Enterprise Update Server

Using the Enterprise Update Server, you can centrally manage updates for your BeyondTrust applications, receive updates automatically or manually, and distribute updates to client systems on your network.

On the Server Status window, you can view the applications and their versions.

Start Enterprise Update Server

To start Enterprise Update Server:

  1. Navigate to Start > BeyondTrust > Enterprise Update Server.

Enterprise Update Server login

  1. Alternatively, you can browse to the virtual directory created during Installation:


    The Log In dialog is displayed.


  1. Enter Administrator in the Username box.
  2. Enter the password and click Login.

For more information on configuring additional users, please see User Management.

Product Information

  1. The BeyondTrust Enterprise Update Server Product Information window is displayed.

Enterprise Update Server product information

  1. Click Check for updates. The applications and versions are displayed.


  1. By default, products are not enabled for automatic updates. To enable a product, select the Enabled check box to the right of the product name. If you want to enable all products, click the Enable All Products button bar at the top of the page.

Enterprise Update Server lock version

  1. If you don’t want your agents to automatically update to the latest version when released by BeyondTrust, lock in to a specific version as follows:
    1. Double-click in the Always Use the Latest Version? column for the product name.
    2. Select the software version you want to continue using.
    3. Click Yes to confirm.


  1. To view the licenses for a specific BeyondTrust product, select the product and click the Licenses tab.

  2. To view the agents retrieving updates for a specific product, select the product and click the Agents tab. This information lists the agents by their external IP address visible to the Update Server. If the agent is connecting using a proxy, only the proxy IP address will be available.


  1. To see if new releases are available, click Check for Updates. You will receive a message if an update is available for any of the products listed. Or, you will be notified that all of the products listed are current once the test is complete.


  1. Click the Configuration tab to display configuration options.
  2. You might need to scroll on the dialog box to see all settings.

Enterprise Update Server configuration tab

  1. Configure the following Communications Settings:
    • Parent Server: Displays server where Enterprise Update Server retrieves data. Select Default to use the default server
    • Use Proxy Server: Select to use a proxy server. The window opens and prompts you to enter the Proxy server name in the https://servername:8080 format, the User Name in the domain\name format, and the proxy server password.
    • Click Test Communication to verify communication to the proxy server. The message Test Passed is displayed when communication is verified. If the test fails, check your proxy configuration options.


  1. Configure the following Automatic Update options:

    • Auto Update: Schedule the auto update for either Hourly to check for updates every hour, or select Daily and specify the hour and minute to check for updates each day.
    • Update Schedule: Specify the hour and minute to check for updates when using a daily schedule.
  2. Configure the following Limits:

    • Maximum Client Connections: The maximum number of simultaneous client connections allowed. Valid values are blank and integers from 1 – 50,000. Leave blank for unlimited.
  3. Configure the following Email Options:

    • Email Server: The fully qualified domain name (FQDN) or IP address of your email server.
    • Email Server Port: The SMTP port on which your email server runs. Default is 25.
    • Email From: The sender email address used for notifications.
    • Email To: The recipient email addresses for notifications. Separate multiple email addresses with a comma.
    • Use Authentication: Select if your email server requires authentication. Provide both a username and password.

      Click Test Email to verify the email information entered. The message Test Passed is displayed when email options are verified. If the test fails, please check your email server configuration options.

  4. Configure User Account Options:
    • Maximum Password Age: The period of time (in days) that a password can be used before the system requires the user to change it.
    • Minimum Password Length: The minimum length (in characters) that can be used for a password.
    • Enforce Password History: Enables the creation of a password history, preventing passwords from being reused.
    • Passwords Must Meet Complexity Requirements: Determines whether passwords must be of a certain level of complexity. Complex passwords require at least two English uppercase letters (A, B, C, … Z), two English lowercase letters (a, b, c, … z), two numbers (0, 1, 2, … 9) and two non-alphanumeric characters (!, $, #, %, etc).
    • Enable Account Auditing: Enables auditing of login and logoff events.
  5. Configure the following Display Options:
    • Days Before Agents are Purged: The number of days after their last contact that agents are kept before they are removed from the list.
    • Days Before Products Are Purged: The number of days products are kept after they expire before they are removed from the list.
    • Days Before Accounts are Purged: The number of days after an account is disabled before they are removed from the list.
    • Display Expired Products: Select the check box to display expired products in the list of products available on the product page.
  6. Click Save.

Offline Tools

Enterprise Update Server offline tools

  1. Click the Offline Tools tab to display options for using Enterprise Update Server while not connected to the internet. This option is only available if the Enable Offline Tools setting is enabled in the Update Server Configuration utility.


  1. Click Download Offline Tool to get the tool. See How to Use the Offline Updater Tool.
  2. Click Download Serials to download product serial information. This information can be used in the offline tool to obtain updated expiration dates, and license keys to be served to update agents.
  3. After downloading product packages using the Offline Tool, click Import Package to import the package into Enterprise Update Server. Click Browse and select a package to import.

Each package needs to be imported separately.

User Management


Enterprise Update Server user management

  1. Click the User Management tab to display user options.
  2. On the User Management tab, add, edit, and delete users as needed.


Enterprise Update Server add user

  1. On the Add User and Edit User dialog boxes, enter the information for the user being added or changed.


  1. Select the Inactive check box to disable the account from logging in.
  2. Select the Is Administrator check box to make the user an administrator. Non-administrators can only access the Product Information tab. All other tabs are disabled.

Account Auditing

Account auditing is disabled by default. To enable this feature, select Enable Account Auditing in the Configuration tab.

Enterprise Update Server account auditing

  1. Click the Account Auditing tab to display the history of logins.


  1. View the successful and unsuccessful login and logout attempts.