U-Series Appliance Installation

This guide provides information on U-Series 20 and U-Series 50, Virtual U-Series Appliances, and diagnostics information. This guide is intended for network security administrators responsible for protecting their organization's computing assets. A familiarity with networking and security concepts is needed.

FCC Certification

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Limited Hardware U-Series Appliance Warranty

This hardware U-Series Appliance is accompanied by a three-year manufacturer’s warranty based on the invoice date. (Extended warranties available on request.) The warranty covers all hardware, including internal components supplied in this shipment. The warranty does not cover additional items, such as keyboards, monitors, and mice, not included in this shipment. During the warranty period, the U-Series Appliance will be repaired or replaced at no cost under the warranty terms.

Due to continuing changes in the computer industry, if a replacement is necessary, the U-Series Appliance manufacturer reserves the right to make product substitutions of equal or greater value.

Do not ship any U-Series Appliance without first contacting BeyondTrust Technical Support to coordinate any repairs or replacements. Do not try to repair the U-Series Appliance yourself.

Please back up all data before having the U-Series Appliance serviced or repaired. Neither BeyondTrust nor the U-Series Appliance manufacturer warrants that operation of the U-Series Appliance will be uninterrupted or error-free. In no event will BeyondTrust or the U-Series Appliance manufacturer be responsible or liable for loss or integrity of any data on the U-Series Appliance or any storage media.

Warranty Invalidation

This warranty is void in the event that:

  • The U-Series Appliance is damaged due to accident, abuse, misuse, problems with electrical power, modifications or servicing not authorized by BeyondTrust or the U-Series Appliance manufacturer, or failure to operate in accordance with the U-Series Appliance instructions.
  • Serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered, or tampered with.
  • The U-Series Appliance is opened for any reason.
  • The U-Series Appliance is damaged due to improper or inadequate packaging when returned for repair or replacement.
  • The U-Series Appliance has been tampered with, such as overclocking.

Labor and services performed on items or systems that are found not to be defective may be subject to a separate charge. In addition, the U-Series Appliance manufacturer reserves the right to charge a ten percent restocking fee for items returned which are found not to be defective.


Do not log on to the Console or Remote Desktop to the Virtual U-Series Appliance unless directed to do so by BeyondTrust Technical Support. Installing any software or changing any additional settings may void your warranty.