Configure U-Series Appliance Virtual Images

The U-Series v20 can be shipped to you as a virtual image in VMware or Hyper-V. Virtual U-Series Appliances are based on Windows Server 2022.

For virtual machine requirements, please see Virtual U-Series Appliance Specifications.

Download Virtual Images

Supported U-Series Hyper-V and VMware images can be downloaded from the BeyondTrust Customer Support Portal.

Image download speed and time may vary due to the large file sizes of these images and your internet connectivity.

Import the Virtual Machine


We recommend that you do NOT join the Virtual U-Series Appliance to a domain. If this is a requirement, please contact BeyondTrust Services for assistance.

Before you can configure the Virtual U-Series Appliance, you must go through the following steps to prepare the virtual image.


  1. In vSphere Client, select File > Deploy OVF Template.
  2. Browse to the VMWare folder > .ova package.
  3. Go through the wizard.


The following procedure is a guide only. For more detailed information about Hyper-V features, refer to Hyper-V product documentation.

  1. In Hyper-V Manager, select the host machine, then select Action > Import Virtual Machine. If the Before You Begin page appears, click Next. Otherwise, go to step 4.
  2. On the Locate Folder page, browse to the folder containing the image, and select the name.
  3. Click the Select Folder button at the bottom.

The folder you want to select contains three other folders (Virtual Machine, Virtual Hard Drive, Snapshots). Do not import the VHD directly.

  1. On the Select Virtual Machine page, verify that the machine appears in the list and click Next.
  2. On the Choose Import Type page, make sure you retain the existing unique ID.
  3. On the Choose Import Type page, select Copy the virtual machine and click Next.
  4. On the Choose Destination page, select where you want to store your virtual machine files.
  5. The default behavior is to import the files to the default Hyper-V folders set by your server configuration. If you want to override this, check the Store the Virtual Machine in a different location box and browse to your locations.

Snapshot of the Import Virtual Machine page

  1. Select where you want to store the imported VHD and click Next. If there are any issues with the import, additional steps will appear.

    For example, a Virtual U-Series Appliance is configured to use a minimum of 32GB of RAM. If your server does not support this much RAM or have enough RAM available, the message Memory virtual quantity above maximum appears.

  2. Review the import settings.
  3. Click Finish to import the U-Series Appliance.


Configure the IP Address

You can use the following account to set your IP address.

Account Name: btadmin

Password: ch@ngeM3now#!#!

If you completed the Configuration Wizard, you have already changed the password.

  1. Log on to the VM using the btadmin account.
  2. Double-click the Local Area Connection on the desktop.
  3. Click the Properties button.
  4. From the list, select Internet Protocol Version 4.
  5. Click the Properties button.
  6. Enter the IP address and DNS server fields, as needed.