Configure U-Series Appliance Virtual Images

The U-Series v20 can be shipped to you as a virtual image in VMware or Hyper-V. The U-Series v20 is based on the Windows Server 2016 version of the U-Series Appliance.

For virtual machine requirements, please see Virtual U-Series Appliance Specifications.

Import the Virtual Machine


Review the following important setup details before proceeding:

The image must be installed directly from the USB drive. Do not copy the files to a local computer.

Do not insert the USB drive into a computer where an AV engine might change the attributes of the file. Otherwise, the image may appear to be corrupt.

We recommend that you do NOT join the Virtual U-Series Appliance to a domain. If this is a requirement, please contact BeyondTrust Services for assistance.

If multiple U-Series Appliance images are being configured to test high availability, ensure each virtual image has an appropriate BeyondTrust license and is imported separately from the USB flash drive. Cloning an image using Hypervisor utilities is not supported. Each image must be a unique import.

Before you can configure the Virtual U-Series Appliance, you must go through the following steps to prepare the virtual image.


  1. In vSphere Client, select File > Deploy OVF Template.
  2. Browse to the VMWare folder > .ova package.
  3. Go through the wizard.


You must retain the unique ID (UUID) of the virtual machine that was shipped to you. Otherwise, the licensing for the Microsoft software shipped to you might be deactivated.

The following procedure is a guide only. For more detailed information about Hyper-V features, refer to Hyper-V product documentation.

  1. In Hyper-V Manager, select the host machine, then select Action > Import Virtual Machine. If the Before You Begin page appears, click Next. Otherwise, go to step 4.
  2. On the Locate Folder page, browse to the USB key provided by BeyondTrust. Find the folder containing the image, and select the name.
  3. Click the Select Folder button at the bottom.

The folder you want to select contains three other folders (Virtual Machine, Virtual Hard Drive, Snapshots). Do not import the VHD directly.

  1. On the Select Virtual Machine page, verify that the machine appears in the list and click Next.
  2. On the Choose Import Type page, make sure you retain the existing unique ID.
  3. Restore the Virtual Machine (use the existing unique ID) and click Next.
  4. If you already copied the contents of the USB flash drive to your server, you can optionally use the Register selection in the list. Do not copy and create a new ID, or you will break the Windows and SQL Server licensing in place on the virtual machine.
  5. On the Choose Destination page, select where you want to store your virtual machine files.
  6. The default behavior is to import the files to the default Hyper-V folders set by your server configuration. If you want to override this, check the Store the Virtual Machine in a different location box and browse to your locations.

Snapshot of the Import Virtual Machine page

  1. Select where you want to store the imported VHD and click Next. If there are any issues with the import, additional steps will appear.

    For example, a Virtual U-Series Appliance is configured to use a minimum of 32GB of RAM. If your server does not support this much RAM or have enough RAM available, the message Memory virtual quantity above maximum appears.

  2. Review the import settings.
  3. Click Finish to import the U-Series Appliance.

Configure the IP Address

You can use the following account to set your IP address.

Account Name: btadmin

Password: ch@ngeM3now#!#!

If you completed the Configuration Wizard, you have already changed the password.

  1. Log on to the VM using the btadmin account.
  2. Double-click the Local Area Connection on the desktop.
  3. Click the Properties button.
  4. From the list, select Internet Protocol Version 4.
  5. Click the Properties button.
  6. Enter the IP address and DNS server fields, as needed.