Configure Network and RDP Settings

The below sections detail how to configure the following network settings for your U-Series Appliance:

  • Enable remote desktop protocol (RDP) and multi-factor authentication to gain access to your appliance.
  • Configure IP settings for your appliance's network adapter.
  • Configure proxy server settings for your appliance.
  • Set Background Intelligent Transfer Service (BITS) throttle speed

Enable RDP and Console Access

RDP and console access is disabled by default as a security measure. RDP access is not required for daily use, regardless of licensing or feautures. BeyondTrust Technical Support can enable RDP access for troubleshooting. RDP and multi-factor activities are tracked with audit log entries in the Security event logs.

When multi-factor authentication is enabled, an activation code from BeyondTrust Technical Support is required to enable RDP and appliance console access. RDP and console access reverts back to being disabled after a 4 hours.

  1. From the left sidebar, click Network.
  2. Click the RDP and Console Access card.
  3. Click the toggle for the Enable RDP and Appliance Console Access option to turn it on.
  4. Click the Advanced Options tab.
  5. Click the toggle for the Multi-factor Authentication option to enable the settings for two-factor authentication when using remote desktop.
  6. Click Activate Multi-factor Authentication.

If you need to disable two-factor authentication, you must first contact BeyondTrust Technical Support and request them to generate a time-limited deactivation code for you. You must enter this code before the toggle will switch off.

Set an IP Address for the U-Series Appliance

You can obtain an IP address automatically using DHCP, or you can manually configure the IPv4 address.

  1. From the left sidebar, click Network.
  2. Click the IP Settings card.
  3. Select a network card from the list.
  4. Click the toggle for the Obtain IP address automatically (DHCP) option to enable it, or toggle it off to set the IP address information manually.
  5. If setting the IP manually, enter the IP address, subnet mask, gateway, and DNS information.
  6. Click Update IP Settings.

Set Email SMTP Server Settings

You can configure SMTP settings for the appliance and BeyondInsight. The BeyondInsight SMTP settings are stored in the database, which might not always be available (for example, when offline for maintenance). To ensure consistent SMTP access, appliance SMTP settings can also be configured.

Set the U-Series Appliance and BeyondInsight SMTP addresses and ports to enable the appliance software email notifications.

To configure the email settings, from the left menu, under Integrations, click Email and then follow the below steps.

Appliance SMTP Settings

SMTP (Simple Mail Transfer Protocol) Settings for the Appliance and BeyondInsight

To configure the U-Series Appliance SMTP settings:

  1. Type in the SMTP Address.
  2. Set the Port Number.
  3. Check the box to Enable SSL.
  4. In the SMTP Authentication section, check the box to ensure SMTP requires authentication, and enter credentials.
  5. In the Customize Email "From" Address section:
    • Set the System Email "From" Address to be used on all U-Series Appliance notification emails.
    • Type in a Recipient Address test email you can use to verify that the notifications are working.
    • Click Test Email. Verify the recipient email address you used for reception of the notification.
  6. After a successful test, at the bottom of the Appliance SMTP Settings, click Save Email Settings.

 

BeyondInsight SMTP Settings

To configure the BeyondInsight SMTP settings:

  1. Type in the SMTP Address.
  2. Set the Port Number.
  3. Check the box to Enable SSL.
  4. In the SMTP Authentication section, check the box to ensure SMTP requires authentication, and enter credentials.
  5. Type in a Recipient Address test email you can use to verify that the notifications are working.
  6. Click Test Email. Verify the recipient email address you used for reception of the notification.
  7. After a successful test, at the bottom of the BeyondInsight SMTP Settings, click Save Email Settings.

Configure Proxy Settings

You can configure a proxy server for the appliance if one is required for internet access following the below steps. Appliance proxy server settings are synchronized with Configuration > System > Proxy Settings in BeyondInsight. Changing this value on the appliance or within BeyondInsight applies to all proxy-enabled features on the appliance, including BeyondTrust Updater.

  1. From the left sidebar, click Network.
  2. Click the Proxy Server card.
  3. Click the toggle for the Use proxy server for external communication option to enable it.
  4. Enter the FQDN or IP address for the proxy server.
  5. Enter the port number for the proxy server.
  6. If the proxy server requires authentication, enter the credentials.
  7. Click Test the Proxy Settings to ensure a successful connection.
  8. Check the Local proxy override option to bypass a configured proxy for all addresses that do not contain a period.
  9. Click Save Proxy Settings.

Manage BITS Throttle Speed

Background Intelligent Transfer Service (BITS) facilitates the transfer of files between computers using idle network bandwidth. On the appliance, BITS is used to transfer the database when pairing high availability partners and may also be used to transfer session recording files to an archive location. This setting limits the network bandwidth that BITS uses for background transfers. If you do not configure this setting, BITS uses all available unused bandwidth for background transfers.

  1. From the left menu, under Network, click BITS.
  2. Enter the throttle speed in Kbps.
  3. Click Save Throttle Speed.