Appliance Health in the U-Series Appliance

On the Diagnostics pages, you can keep track of U-Series Appliance services, hardware faults, and performance metrics.

Monitor the Health Dashboard

Diagnostics Home page

View dynamic, real-time U-Series Appliance metrics, including:

  • CPU usage
  • SQL Server CPU usage
  • SQL Server memory
  • Used disk space on the C: drive
  • Services running and stopped
  • Analyzer reporting


View health metrics on BeyondTrust components and services running in your environment.

If you use your own SQL Server deployment rather than the SQL Server version that ships with the U-Series Appliance, then the SQL Server metrics are not displayed on the health dashboard.

Monitor Services and Hardware

The U-Series Appliance periodically checks the running state of the services to make sure that they are in the expected state, considering the current roles that are set. Additionally, alerts can be triggered when the service control manager raises errors, such as when a service fails to start or terminates unexpectedly.

The U-Series Appliance also monitors the hardware. Alerts can be triggered when an error is raised by Dell OpenManage monitoring software.

  1. From the Diagnostics menu, select Appliance Health.
  2. Turn on the alerts, then click Apply Updated Settings.

Check Services

BeyondTrust U-Series Appliance Diagnostics Health page

You can manage U-Series Appliance services. From the Diagnostics menu, select Appliance Health.

Refresh service icon Restart the service.
Start service icon Start the service.
Stop service icon Stop the service.

Configure Counters for Performance Metrics

You can configure the threshold values for performance metrics. When the threshold is exceeded, email alerts can be sent to the email account configured on the notifications page.

For example, you might not want CPU usage over 50% for too long. In this case, you might set the thresholds to:

  • Low: 50
  • Medium: 65
  • High: 70
  • Threshold Duration: 10 minutes

If the running average reads at 52%, then a low level alert is sent.

After a counter alerts at a certain level, it does not generate further alerts for that level (or below) until it is reset. An alert is considered in a reset state when the average is below the reset threshold for the specified time span.

If a metric in an alerted state goes below the configured reset threshold for the specified time, the alert is cleared, and a reset alert is generated. At this point, the performance counter receives alerts if it exceeds the threshold again.

  1. From the Diagnostics menu, select Performance Counters.
  2. Select notification settings:
    • Generate Alerts for Monitored Performance Data: Turns on email notification for alerts.
    • Generate Daily Summaries of Performance Data: Collects performance metrics every two hours and emails them on a daily basis.
  3. By default, four base counters are listed: SQL Server Memory Percentage, CPU Overall Usage, SQL Server CPU Usage, and Disk Usage. You may select additional counters from the list, and then click Add to List.
  4. Adjust the performance and reset thresholds.
  5. Click Apply Updated Settings.

Configure Notifications

You can set notifications for the following types of events:

  • Health monitoring: includes performance thresholds, service alerts, hardware alerts, and daily performance summaries.
  • High availability monitoring: includes failover alerts, connection alerts, no partner alerts, and off state alerts.
  • High availability mirror change: includes suspend and resume activities on SQL mirroring.
  • Backup monitoring: includes backup success and failure alerts and restore success alerts.

To configure email notifications:

Diagnostics: Configure icon

  1. From the Diagnostics menu, select Notifications.
  2. Click the Configure Notifications icon.


Configure email notification address

  1. Check the box to turn on email notification.
  2. For each event type, click Email These Users, and select the users who you want to receive notifications.
  3. Click Apply Updated Settings.


Send Alerts to BeyondInsight

BeyondInsight 6.0 or higher is required to use this feature.

You can send alerts from the U-Series Appliance to your BeyondInsight management console for further analysis.

  1. From the Diagnostics menu, select Notifications.
  2. Click the Configure Notifications icon.

Diagnostics - Forwarding Health Events to <MadCap:variable name="Products.BI" />

  1. Under Forwarding Health Events to BeyondInsight, select:
    • None: The default value. No events are forwarded.
    • Local: Forwards events to the local installation of BeyondInsight.
    • Remote: Forwards events to a remote BeyondInsight server, specified by IP address or DNS name.


Export Client Certificate dialog

  1. You must export a certificate from the remote BeyondInsight server and import the certificate to the local U-Series Appliance. Select a certificate from the list, and then click Apply Updated Settings.
    • If the remote server is another U-Series Appliance, log in to that U-Series Appliance's web site.
    • From the Maintenance menu, select Security Settings.
    • Enter a password and click Export and Download Certificate.
    • Import the certificate on the local U-Series Appliance.
    • On the Health tab, select the certificate from the list.
      If the remote server is a software install of BeyondInsight, use the BeyondInsight Configuration Tool to create and export the certificate.


  1. Click Apply Updated Settings.

You must also create a connector from the BeyondInsight management console.

Choose Events to Forward dialog

  1. Log in to BeyondInsight.
  2. Select Configuration from the menu, and then select Connectors.
  3. Click + and select Syslog Event Forwarding.
  4. Enter the details for the U-Series Appliance, including IP address, protocol, and facility.
  5. Check the Appliance Health box.
  6. By default, all severity levels are included. You may select an alternate level if needed.

For more information on importing a certificate to the U-Series Appliance, please see Upload SSL Certificate.

View Notifications

Notifications icon

To view notifications, locate the icon in the top right corner of the Diagnostics page.


Notification icon shows the number of notifications received

After notifications are received, a green number indicates the number of notifications. Click the icon to view more information about the notifications.

The bar next to the notification indicates severity.

Color Legend

Notifications. Blue info color Info
Notifications. Yellow low color Low
Notifications. Orange medium color Medium
Notifications. Red high color High

Diagnose Network Connectivity Issues

You can view network configuration information and use ping to assist with diagnosing network connectivity issues.

  1. From the Diagnostics menu, select Tools.
  2. In the Network Configuration section, click Refresh to view the results from IPConfig /all.
  3. To ping a server, enter the fully qualified domain name, hostname, or IP address in the Ping section, and then press Enter.

Export Log Files

You can generate a set of log files and save them to an external location. The logs can then be imported to a third-party tool for analysis.

The file cannot be saved on the U-Series Appliance.

  1. From the Diagnostics menu, select Appliance Logs.
  2. In the Log File Export section, click the button to turn on log file export.
  3. Enter a path where you want to save the logs and the credentials required to access the share, following this format:
    \\\[network share]
  4. Provide the username for the share in the following format:
    • For a domain user account with access to the remote share, use domain\User.
    • For a local account on the remote share, use hostname\user.
  5. Click the test button to ensure the share can be accessed using the credentials provided.
  6. Optionally, click Network path is an NFS Network Resource. Credentials are not required.
  7. Set the scheduling information:
    • Designated Interval: Enter the frequency, in minutes. The default is 20 minutes. The lowest interval you can enter is 10 minutes.
    • Once a day: Select the day of the week, and select a time to export the logs.
  8. Click Set Log Export Settings.

At any time after the settings are initially configured, you can click Export Log Now to save the log file to the share.

  1. At the specified times, the log files are generated and saved to the designated location.