Manage Licensing and Admin Accounts in the U-Series Appliance

View Installed Software

You can view the list of all software and their versions installed on the U-Series Appliance on the Installed Software page.

To view installed software:

From the left menu, under Software and Licensing, click Installed Software.

Manage Product Licensing

You can view the license information for the BeyondInsight and Microsoft products.

To view product licensing information, from the left menu, under Software and Licensing, click Product Licensing.

BeyondInsight Licensing

BeyondInsight product licensing tab and info

Click the BeyondInsight tab. If licensed, the license information is displayed.

If not licensed yet or to apply a new license:

  1. Check your firewall first. License keys are generated via the URL https://licensing.beyondtrust.com.
    • If this appliance or this browser has access to the internet, make sure the licensing URL is in its firewall allow list.
    • If this appliance or this browser does not have access to the internet, make sure you can access the licensing URL from another web browser.
  2. Enter a Serial Number and click Submit Serial Number. If this appliance has access to the licensing URL, when you submit the serial number, the license key is automatically retrieved and added to the BeyondInsight License Key field below.

  3. If this appliance or this browser is not able to reach the licensing URL, go to https://licensing.beyondtrust.com. Follow the instructions there to get the license key.

    Enter the BeyondInsight License Key and click Submit License Key.

Microsoft Licensing

Microsoft product licensing tab and info

Click the Microsoft tab.

By default, Windows Server License is selected. If licensed, the license information is displayed.

  • If Windows is not activated and this appliance is unable to connect to the internet, open an RDP connection to the appliance. Once connected, right-click This PC, and then click Activate Windows and follow the instructions on the screen.
  • If not licensed, enter a Microsoft Product Key, and then click Activate Windows.

Customers who are authorized to use a Key Management Service (KMS) server can select the KMS option, which displays two fields to complete.

  1. Enter your Volume License Key.
  2. Enter the KMS (Key Management Service) that validates and tracks the license. This is only valid on appliances created as volume images.
  3. Click Activate Windows.

 

If you do not activate Windows, messaging on the U-Series Appliance website indicates you are using the software in evaluation mode. The number of days remaining for the evaluation period is shown.

Key Management Service Support

After installation and configuration, if your server does not automatically discover the Key Management Service (KMS) server, you may receive a Windows activation failed message. Specify the KMS key and IP address again.

You can replace our key with a known Volume License Key and then call into your KMS server to count against your total (number of licenses).

To activate your volume license key:

  1. From the left menu, under Software and Licensing, click Product Licensing.
  2. Click the Microsoft tab, and select the KMS (Key Management Service) option, which displays two fields to complete.
  3. Enter your Volume License Key.
  4. Enter the KMS (Key Management Service) that will validate and track the license. This is only valid on appliances created as volume images.
  5. Click Activate Windows.

For more information, please see Why did Windows activation fail on my EC2 Windows instance?.

Change Administrator Password

 

While it is possible to change the administrator username, we recommend contacting Support and discussing the implications of this action on your systems before making any changes. The username change may affect various areas of your deployment, and require restarting services or appliances.

You can update the passwords for the following administrator credentials:

  • U-Series Appliance administrator
  • BeyondInsight administrator
  • BeyondTrust Updater administrator.

Make sure you review the password complexity requirements for each credential type.

  1. From the left menu, under Security and Compliance, click Administrator Credentials.
  2. Click the down arrow to expand the section for the credential you wish to update.
  3. Change the password.
  4. Click Update Credentials.

If changing the U-Series Appliance administrator username or password, you must log out and log back in to the appliance.

Support for login via RADIUS has been deprecated as of the U-Series Appliance 4.1 release.