Updates for Support Representatives

Bomgar 18.1 contains the following updates for Bomgar representatives.


Credential Injection Enhancements

The customer agreement currently available for customer-initiated sessions can now also be used for unattended sessions, such as Jump Client and Local and Remote Jump sessions. This enables the customer agreement to be displayed and accepted regardless of how the session is started.

Customer Client UI Refresh

Your customers will appreciate the updated look and feel of the customer client. The modern chat interface feels more familiar, with a minimal layout and easy to use controls. Customers see the technician's profile picture (or their initials) beside their chat message, and system messages are less prominent, focusing attention on the conversation.