Updates for Users

Bomgar Remote Support 17.1 contains the following updates for Bomgar users.


Advanced Web Access Enhancements

When creating a Web Jump Item for a site that uses a self-signed certificate, you can trust that website even if the certificate cannot be verified. Also, you can download files from websites and upload files to websites.

Connection Resilience

Network status intelligence in the representative console results in nimbler handling of intermittent network disruptions. If you should lose your connection, the representative console attempts to reconnect for 60 seconds. If your connection is restored within this time, your representative console reopens, restoring all of your open sessions.

Desktop Background

In a screen sharing session, set the color optimization mode to Video Optimized or Full Color to see the actual desktop wallpaper of the remote system.

Enhanced Authentication Choices for iOS Access Console

Both SAML authentication and password managers such as 1Password or LastPass can be used to log into the iOS representative console for quicker access.

Jump Client List Auto Refresh

When logging into the desktop representative console, the Jump Item list now loads automatically. Updates to Jump Items appear in real time. If someone adds, deletes, or modifies a Jump Item, those changes appear immediately.

Jump Client Searchable Host Data

In the Jump interface of the representative console, search for Jump Items by their domain or workgroup.

Loopback IP

Specify different local IP addresses to connect simultaneously to multiple devices on the same remote port via protocol tunneling.

Monitor Privileged Web

In addition to monitoring or taking over a session, a team manager or lead can silently join a session owned by a team member with a lower role. This allows the manager or lead to observe a session taking place in the web console.

Multi-Session Jump Item

Enhanced Jump Item settings have been added to the /login interface to enable better handling of multiple simultaneous sessions with Jump Items.

Password Reset via Email

Reset a forgotten password by means of a secure email link.


Manage and control access to securely launch a specific application, without giving full system access. Additionally, SecureApp enables credential injection for SQL Server Management Studio via the representative console.

Smart Card Enhancements: Bomgar Privileged Access 17.1

The virtual smart card dropdown presents more reader details, including an icon indicating if a card is present, not present, or unavailable. The entry also shows the reader name and the card name. Additionally, when elevating a session, the virtual smart card can be used as a credential store.

Updated Android Access Console and Endpoint Client Apps

Both the Android representative console and customer client apps feature a new interface for a better experience, while the Android representative console also supports SAML authentication for logging in.

Updated Privileged Web Access Console

Several updates have been made to the web console to provide a better user experience. A new sessions tab shows active sessions as well as session invitations. If another user sends you a chat message in a shared session, a notification appears in the browser. A logout button has been added so that you can exit the web console without closing the browser tab.

User Experience Enhancements

The desktop representative console has been updated to provide a better experience. Changes include the option to select favorite queues, a count of sessions in each queue, updated icons, a toggled view of the Jump Items details pane and the session details pane, and more.

VNC Jump Item

Connect to VNC servers with a new Remote VNC Jump Item type.

Web Console File Transfer

From the web console, upload and download files to and from remote systems.