Verify the Collector Processes Are Running

BTCollector and BTEventDBReaper are started automatically. You can run the following commands to confirm the processes are running.

Verify BTCollector is Running

  1. Run the following command on the Windows computer running the collector:
C:\Program Files\BeyondTrust\PBIS\Enterprise>sc query BTCollector

SERVICE_NAME: BTCollector
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN))
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
  1. Run the following command if the collector is not running:
C:\Program Files\BeyondTrust\PBIS\Enterprise>sc start BTCollector

Verify BTEventDBReaper is Running

  1. Run the following command:
C:\Program Files\BeyondTrust\PBIS\Enterprise>sc query BTEventDBReaper

SERVICE_NAME: BTEventDBReaper
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
  1. Run the following command if the collector is not running:
C:\Program Files\BeyondTrust\PBIS\Enterprise>sc start BTEventDBReaper