Verify the Collector Processes Are Running
BTCollector and BTEventDBReaper are started automatically. You can run the following commands to confirm the processes are running.
Verify BTCollector is Running
- Run the following command on the Windows computer running the collector:
C:\Program Files\BeyondTrust\PBIS\Enterprise\DBUtilities>sc query BTCollector
SERVICE_NAME: BTCollector
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN))
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
- If the collector is not running, run the following command:
C:\Program Files\BeyondTrust\PBIS\Enterprise\DBUtilities>sc start BTCollector
Verify BTEventDBReaper is Running
- Run the following command:
C:\Program Files\BeyondTrust\PBIS\Enterprise\DBUtilities>sc query BTEventDBReaper
SERVICE_NAME: BTEventDBReaper
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
- If the collector is not running, run the following command:
C:\Program Files\BeyondTrust\PBIS\Enterprise\DBUtilities>sc start BTEventDBReaper