BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role:
The Renewal Specialist (RS) is a member of the global renewal team reporting directly to the Regional Team Manager. The RS works to secure and expand the renewals business of the BeyondTrust customer base. The RS is responsible for managing a high volume of customers and thrives in a fast-paced environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success.
What You’ll Do:
- Serve as point of contact on all items relating to customer renewals
- Managing customer portfolio and adhering to specified quota
- Effective written and oral communication skills
- Navigate BeyondTrust internal processes and procedures
- Being a creative and resourceful team player
- Problem Solving
- Self-motivated and self-sufficient
- Detail-oriented & customer focused
- Review and manage emails in shared inbox
- Accurate & consistent quoting
What You’ll Bring:
- Bachelor’s degree in finance, Accounting, Business, or comparable industry experience
- Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
- Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
- Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
- Proven analytical and problem resolution skills
- Flexibility and ability to prioritize in meeting multiple goals
- Adhere to internal controls, best practices, and efficiencies
- Proficient with Microsoft Office and Salesforce
- Ability to work outside of normal office hours during peak times
Nice To Have:
- Minimum 1 years of related experience in a software or technology company a plus
- Knowledge of SaaS
- Salesforce and/or large CRM/ERP experience
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
