About BeyondTrust

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges.  Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments.
Learn more at  www.beyondtrust.com.

The Role:

This role is primarily focused on leading our Remote Support (RS) product offering within the Secure Remote Access market space. As a member of Beyond Trust’s product management team, the Senior Product Manager for Remote Support is responsible for planning and execution throughout all phases of the product lifecycle. You will have a significant role and responsibility in determining the higher-level product mission and strategy with accountability for the product roadmap to achieve that vision and mission. In this role, you will work to identify innovative approaches to solve problems faced by a broad spectrum of how businesses provide remote support. Also being able to tie this into an overall strategy for protecting the identities of both the technical knowledge worker providing the support and the business user receiving the support.

The right candidate will have technical knowledge across a multitude of operating systems and network design both on-premises and in private/public clouds. Also, exposure to various business systems that service desk or IT teams use to manage, deploy and service their end customers is needed.  You will build the product strategies for Remote Support, through market, customer, and user research, which you will be expected to translate into roadmap, priority, use cases, and requirements. You will oversee the execution and delivery of these requirements to our customers across cross-functional stakeholders, working to remove blockers along the way.  You will have a relentless focus on ease of use and user experience, never compromising on the overall experience we deliver to our end users.

The right candidate will have first-hand experience in delivering security solutions to the market, ideally across the ITSM, IAM, IGA, or PAM sectors. You must have a solid grasp of core identity and remote access security principles and zero trust architecture.

The right candidate will be expected to show commercial prowess, in the form of creating and sharing business cases and obtaining subsequent buy-in for delivery of innovative new solutions.  Strong management of pipeline generation in conjunction with Product Marketing is expected, and tactical working with sales to help shepherd deals through the pipeline to completion is essential.

What You’ll Do:

  • Take ownership and accountability for the RS product vision & mission, and the creation and execution of the strategy to deliver on that vision & mission, whilst making sure to continually validate your plans both internally and with the wider market.
  • Conduct strategic business opportunity analysis - including epics and user stories, win/loss research, working with industry analysts, customers & market surveys, customer advisory boards, and performing on-site visits with customers and prospects - to aid in defining the product direction.
  • Evangelize your product in the market through direct-to-customer channels such as webinars, conferences, and user groups.
  • Use frameworks such as the Jobs-to-be-Done model to collect, prioritize and internally communicate product requirements, define product features, manage, and communicate product roadmap and future versions.
  • Solicit input for new platform enhancements from customer-facing internal partners:  product management, R&D, sales, solution engineers, marketing, customer support, and engineering.
  • Create and maintain a backlog of proposed platform enhancements to be utilized to analyze and select what will comprise a new platform release.
  • Develop financial justification analyses, utilize standard scoring criteria, and obtain low-fidelity effort scoping to rank order and decide on which platform enhancements will be represented in a release.
  • Work with other Product Managers, UX Designers & Researchers, Product Marketers, Solutions Engineers, Sales Account Executives, and Software Developers to build great software.
  • Assist Product Marketing and Marketing in helping to properly position and launch new versions of BeyondTrust products and services.
  • Support pre-sales engagements with complex or unique customer installation questions in a timely, efficient, and professional manner, and support sales enablement activities.
  • Conduct post-release research to ensure the quality and fitness of released platform enhancements.

What You’ll Bring:

  • Bachelor’s Degree in computer science or related field
  • Preferred: Master’s Degree in marketing, product management, or computer science
  • 5+ years in product management
  • Strong experience in the information security industry and with security software products
  • Strong technical acumen, with a solid understanding of infrastructure and open-source software, and modern application architectures

Work Skills

  • Have a passion for design and excellent UX in your product
  • Team player with a “let’s do this” approach
  • Willingness to travel
  • Proficiency in working within a Software Development Lifecycle (SDLC), specifically with scrum/agile approaches
  • Excellent written, verbal, and presentation communication skills
  • Must be self-reliant, but be able to communicate and contribute in a team setting
  • Able to organize, multitask and prioritize
  • Professional demeanor at all times
  • Support and adhere to Company’s Core Values

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments.

Learn more: www.beyondtrust.com


"BeyondTrust feels like a close-knit community even as we continue to grow."

Kelly, Facilities, Halifax, Canada

Over 800 employees, 20% work remotely
Prefers reduced motion setting detected. Animations will now be reduced as a result.