About BeyondTrust
BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access.
Our cyber security solutions are trusted by 20,000 customers, including half of the Fortune 100, and operate from 13 offices across 8 countries with 1,200 employees.
Recent awards include
- Best Workplaces in Technology - Fortune Magazine 2021
- Diversity in Tech Employer Award 2020 - WomenTech
- Top Work Places 2021 - Atlanta Journal Constitution
What will I be doing?
- Excellent communication skills with the ability to convey ideas and offer IT solutions to colleagues at all levels
- Provide 1st, 2nd and 3rd line support to non-technical users and explain complex IT concepts in simple terms
- Create and maintain documentation as it relates to all aspects of the services provided
- Ability to install, monitor, maintain and support all hardware, software within the business
- Troubleshoot all IT incidents within the specified Service Level Agreements
- Take ownership of a variety of IT incidents and explore new and alternative resolutions where appropriate, looking for opportunities to improve efficiency and the end user experience
- Where necessary, liaise with 3rd party vendors for maintenance and support
- Protect organisation's value by keeping information confidential
What skills should I have?
- Minimum 1 years’ experience in a similar role
- Competent with Windows Operating Systems
- Basic understanding of Active Directory and Group Policy
- Basic understanding of Office365
- End user focused
- Ability to work independently and as part of a team
- Eagerness to learn and develop
- Meticulous attention to detail and high level of accuracy
- Effective time management
- Driven and resilient
- Effective communication (both written and verbal)
- Highly organised
- Willingness to work flexibly in response to changing organisational requirements
- An understanding of IT trends and capabilities
- Approachable with good interpersonal skills and the ability to interact with staff effectively at all levels
What’s nice to have?
- Experience of working with endpoint security technology
- MCP or MCSE qualifications
- ITIL Foundation certificate or above
Benefits:
Put your wellbeing first with our amazing benefits package:
- 25 days’ holiday which increases with length of service
- Competitive pension scheme
- Vitality Private Healthcare for you and family
- Medicash Benefit (including Dental cover)
- Life Insurance (4x annual salary)
- Income Protection if you are unable to work due to ill health
- Paid parental leave
- Sabbatical leave
- Employee Assistance Programme
- Co-investing opportunity
