About BeyondTrust

BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges.  Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments. Learn more at  www.beyondtrust.com.

Job Summary

The Customer Experience Analyst is responsible for gathering, monitoring, and analyzing incident data to help improve the experience of our customers when working with Technical Support.

Essential Duties and Responsibilities 

Requirements

Desirable Skills but not Required

Benefits:

Put your wellbeing first with our amazing benefits package:

Why join BeyondTrust?

A healthy and motivated workforce goes hand-in-hand with the success of the company and the happiness of our customers. So why wouldn’t we give you the flexibility, perks and career confidence that you need to get the job done?

As a member of the BT Team we trust and empower you to be the best version of yourself whether that means working in your favourite superhero costume from home or solving complex problems whilst feeding the kids porridge!

We want you to feel at home in the BT family. That means diversity and inclusion isn’t just a policy to us. We recognise amazing talent doesn’t come in “one size fits all”. Our team collaboration extends from Atlanta to Singapore and everywhere in between with inspiring women in leadership roles everywhere you look.

We also want to give you the opportunity to constantly evolve (shout out to the Pokémon fans). If you want to learn a new skill or improve the way the team works, your voice will be heard. Hackathons and self-improvement workshops are always there for you to get involved in. Progression routes are clear for those who want it, so don’t expect to be in the same position 2 years from now.

If this sounds a good fit apply now!

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.

 

"We strive to promote an inclusive organization that collaborates, creates quality work, and makes a real impact."

Kelly, Facilities, Hallifax, Canada

One mission. Infinite impact. Beyond Giving