About BeyondTrust
BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments. Learn more at www.beyondtrust.com.
Job Summary:
BeyondTrust is looking for a highly motivated IT professional with experience in the IT security field to implement small, medium, and large-scale projects for customers involving BeyondTrust software and third-party applications. The Implementation Engineer works with customers as well as several internal BT business units to achieve responsible IT security goals. The ideal candidate should have a genuine passion for the technology space, enjoy problem solving and be committed to customer service.
What will You do?
- Gain thorough understanding of customer's network, information, and security systems.
- Review the scope of work with customer to ensure implementation expectations will be met.
- Implement the agreed upon design and architecture that best fits the customer's business goals.
- Help Engagement Managers, Implementation Managers and Project Managers set customer communication and expectations, to ensure customer satisfaction throughout implementations.
- Provide all knowledge transfer and support to the customer during the project engagement, including installation, configuration, and use case scenario implementations. This will include both remote conferencing and/or onsite travel.
- Provide troubleshooting during the engagement and assist with post sales technical questions and concerns.
- At close of engagement, provide a formal hand off to Technical Support.
- Escalate necessary bugs to Engineering for resolution.
- Escalate necessary feature requests to Product Management for resolution.
- Assist the sales team with technical questions/issues.
- Provide Partner training during shadowed engagements.
- Implement products in accordance with BeyondTrust methodology. Review and provide feedback on existing documentation.
- Play an active role within the BeyondTrust technical community, and support colleagues where required.
- Contribute to the ongoing development of our products by collecting feedback from our clients.
Requirements
- Bachelor's Degree in Computer Science, Security, or Information Technology fields, or related job experience.
- Extensive experience as an implementation or delivery consultant within the Information Technology Sector.
- Experience delivering onsite technical consultancy to a range of technically experienced senior managers and project investors
- In depth knowledge of at least one of Windows Server, Unix, Linux, and/or MAC operating systems
- In depth knowledge of enterprise-wide networking protocols & ports for both Windows and Linux environments
- Knowledge of Active Directory and Group Policy
- Knowledge of MS SQL Server
- Knowledge of Firewall, IDS, IPS, Antivirus, vulnerability assessment
- Knowledge of client and server relationships including Microsoft Windows workstation to/from Windows server and/or UNIX/Linux servers
- Knowledge of Virtualization/Cloud suites - at least one of VMware, Azure, and/or AWS
- Knowledge of LAN, WAN, routers, switches, proxy servers
- Strong dedication to customer care
- Strong team interaction skills
- Excellent communication skills – able to clearly communicate with customers, both verbally and written.
- Ability to understand and analyze customer technical needs
- Must have good initiative and assertiveness
Desirable Skills but not Required
- Security or Technical Certification - such as CISSP, MCSA
- Experience with BeyondTrust products a plus
- Experience with Password Vaulting, Privilege Management, and Vulnerability Assessment
- Experience with McAfee ePO
- Working knowledge of Regulatory Compliance standards including PCI, SOX, HIPAA, GLBA, ISO
- Knowledge of troubleshooting tools like Sysinternals
- Web Application security experience
- Knowledge of World Wide Web environments and tools XML, ASP. Etc.
- Scripting experience
- Fluency in multiple languages
Benefits:
Put your wellbeing first with our amazing benefits package:
- 25 days’ holiday which increases with length of service
- Competitive pension scheme
- Vitality Private Healthcare for you and family
- Medicash Benefit (including Dental cover)
- Life Insurance (4x annual salary)
- Income Protection if you are unable to work due to ill health
- Paid parental leave
- Sabbatical leave
- Employee Assistance Programme
- Co-investing opportunity
Why BeyondTrust?
A healthy and motivated workforce goes hand-in-hand with the success of the company and the happiness of our customers. So why wouldn’t we give you the flexibility, perks and career confidence that you need to get the job done?
As a member of the BT Team we trust and empower you to be the best version of yourself whether that means working in your favourite superhero costume from home or solving complex problems whilst feeding the kids porridge!
We want you to feel at home in the BT family. That means diversity and inclusion isn’t just a policy to us. We recognise amazing talent doesn’t come in “one size fits all”.
Our team collaboration extends from Singapore to Nova Scotia and everywhere in between with inspiring women in leadership roles everywhere you look.
We also want to give you the opportunity to constantly evolve (shout out to the Pokémon fans). If you want to learn a new skill or improve the way the team works, your voice will be heard. Hackathons, Pluralsight licenses, lunch & learns and self-improvement workshops are always there for you to get involved in.
Progression routes are clear for those who want it, so don’t expect to be in the same position 2 years from now.
Are you ready to take your career above and beyond?
