Who are BeyondTrust?

BeyondTrust is the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access.

We are trusted by 20,000 customers, including half of the Fortune 100, and operate from 13 offices across 8 countries with 1,200 employees.

Recent awards include

  • Best Workplaces in Technology - Fortune Magazine 2021
  • Diversity in Tech Employer Award 2020 - WomenTech
  • Top Work Places 2021 - Atlanta Journal Constitution

Position Summary

As a Client Systems Administrator, you will be expected to support the IT Service Desk with escalations and internal IT incidents, while taking a role in assisting with the design, implementation and administration of IT systems and projects to meet the goals of the global IT department. You will report to the Client Systems Manager, with a clear progression path to develop your career.

 

What will I be doing?

  • Excellent communication skills with the ability to convey ideas and offer IT solutions to colleagues at all levels
  • Provide escalation support to members of the Service Desk team, and frontline support when needed
  • Create and maintain documentation as it relates to all aspects of the client services provided
  • Ability to install, monitor, maintain, support and test all hardware and software within the business
  • Troubleshoot all IT incidents within the specified Service Level Agreements
  • Accomplish organizational goals by accepting ownership for new and different incidents; explore opportunities to add value
  • Where necessary, liaise with 3rd party vendors for maintenance and support
  • Protect organization's value by keeping information confidential
  • Plan and coordinate the installation and connectivity of computer and network systems to ensure the stable operation of the BeyondTrust’s IT assets
  • Coordinate and prioritize project tasks, manage timelines and budgets, maintain project plans and communicate status to clients, project sponsors and senior management.

Who skills do I need?

  • Minimum 2 years’ experience in a similar role
  • Advanced understanding of Windows 10 and Windows Server operating systems
  • Advanced understanding of Active Directory and Group Policy
  • Advanced understanding of Office365
  • Ownership and delivery of onsite projects
  • End user focused
  • Ability to work independently and as part of a team
  • Eagerness to learn and develop
  • Meticulous attention to detail and high level of accuracy
  • Effective time management
  • Driven and resilient
  • Effective communication (both written and verbal)
  • Highly organized
  • Support company’s core values

Nice to have skills:

  • Microsoft Intune / Endpoint Manager experience
  • MacOS support experience
  • iOS and Android OS support experience
  • Systems management appliance experience (SCCM, KACE, Syxsense, JAMF, or equivalent)
  • Experience working with endpoint security technology
  • PowerShell scripting experience
  • Microsoft Associate or Expert level certification
  • ITIL Foundation certificate or above

What about the Perks?

  • Remote-first role
  • True flexibility with managers who trust you to work in the way most productive to you
  • Encouraged to attend tech events and conferences
  • Regular hackathons/lunch & learns/social events
  • Wellbeing events such as yoga/meditation/home workouts
  • 25 days’ holiday which increases with length of service
  • Competitive pension scheme
  • Vitality Private Healthcare for you and family – One of the best products on the market offering 24/7 private GP, Mental Health support, Physiotherapy and more (including a heavily discounted Apple Watch)
  • Life Insurance that covers 4x your salary.
  • Income Protection if you are unable to work due to ill health
  • Education reimbursement – learn new skills and get it paid for
  • Perks are being reviewed currently to add even more!

Search #beyondtrustlife on Twitter and LinkedIn to delve into our company culture!

 

Why Join BeyondTrust?

A healthy and motivated workforce goes hand-in-hand with the success of the company and the happiness of our customers. So why wouldn’t we give you the flexibility, perks and career confidence that you need to get the job done?

As a member of the BT Team we trust and empower you to be the best version of yourself whether that means working in your favourite superhero costume from home or coding whilst feeding the kids porridge!

We want you to feel at home in the BT family. That means diversity and inclusion isn’t just a policy to us. We recognise amazing talent doesn’t come in “one size fits all”. Our team collaboration extends from Singapore to Nova Scotia and everywhere in between with inspiring women in leadership roles everywhere you look. 

We also want to give you the opportunity to constantly evolve (shout out to the Pokémon fans). If you want to learn a new skill or improve the way the team works, your voice will be heard. Our education reimbursement plan is available to you the day you start. Hackathons and self-improvement workshops are always there for you to get involved in. Progression routes are clear for those who want it, so don’t expect to be in the same position 2 years from now.

Are you ready to take your career above and beyond?

 

A note on Covid-19

It’s paramount that you feel safe and secure throughout our hiring process and, if successful, as you onboard into the business. In response to the current Covid-19 pandemic, whilst the majority of our offices remain open, we are recommending that our employees work from home where possible. All of our interviews are taking place virtually over Microsoft Teams or Zoom and we are onboarding all new global hires on a remote basis.

We understand that the world of work is evolving and we are a company that prides ourselves on our adaptability and ability to provide an inclusive and flexible environment which embraces all team members regardless of whether they are based in one of our offices or at home.

 

Apply now!

 

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