At BeyondTrust, we are revolutionising the way the world secures and manages privilege access. We are the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access. Our extensible platform empowers organisations to easily scale privilege security as threats evolve across endpoint, server, cloud, DevOps, and network device environments. BeyondTrust unifies the industry’s broadest set of privileged access capabilities with centralised management, reporting, and analytics, enabling leaders to take decisive and informed actions to defeat attackers. Our holistic platform stands out for its flexible design that simplifies integrations, enhances user productivity, and maximises IT and security investments. BeyondTrust gives organisations the visibility and control they need to reduce risk, achieve compliance objectives, and boost operational performance. We are trusted by 20,000 customers, including half of the Fortune 100, and a global partner network.

 

What Will You Do?

  • Manage customer communication and expectations.
  • Provide phone, email and chat Support to assigned accounts.
  • Provide troubleshooting and debugging of customer problems.
  • Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
  • Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
  • Escalate critical issues and roadblocks to the Technical Support Manager.
  • Be a part of the on-call rotation for the assigned product team.


What is required?

  • Minimum 3-5 years’ experience in enterprise software customer support and/or IT related support.
  • Proficient knowledge of Windows OS.
    • Server 2008r2 & above
    • Windows 7 & above
  • Knowledge of Mac OS
  • Knowledge of the following:
    • SQL Connectivity and Permissions
    • SQL Scripting & Queries
    • Microsoft Powershell or other scripting technologies
    • Active Directory including Group Policy
    • Virtualization 
    • Windows Account Administration
    • Security software
  • Experience with Microsoft Azure would be advantageous.
  • Experience using debugging software would be advantageous.
  • Experience with Microsoft Service Fabric would be advantageous.
  • Strong dedication to customer service.
  • Strong team interaction skills.
  • Excellent verbal and written communication skills, in person, by telephone, and with large teams.
  • Ability to understand and analyze customer technical needs.
  • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams

 

Who are you?  

 

What about the Perks?

Our Manchester office makes working here pretty special – complete with onsite gym and games room we offer free lunch every Tuesday plus you can help yourself to our fully stocked kitchen at all times – from freshly squeezed orange juice and a huge array of fruit, snacks and of course the legendary biscuit cupboard! What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding and ultimately fun!

Here are a few more reasons:

Search #BeyondTrustLife on Twitter and / or LinkedIn to get a flavour of our culture!

"BeyondTrust feels like a close-knit community even as we continue to grow."

Kelly, Facilities, Halifax, Canada

Over 800 employees, 20% work remotely