At BeyondTrust, we are revolutionizing the way the world secures and manages privilege access. We are the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access. Our extensible platform empowers organizations to easily scale privilege security as threats evolve across endpoint, server, cloud, DevOps, and network device environments. BeyondTrust unifies the industry’s broadest set of privileged access capabilities with centralized management, reporting, and analytics, enabling leaders to take decisive and informed actions to defeat attackers. Our holistic platform stands out for its flexible design that simplifies integrations, enhances user productivity, and maximizes IT and security investments. BeyondTrust gives organizations the visibility and control they need to reduce risk, achieve compliance objectives, and boost operational performance. We are trusted by 20,000 customers, including half of the Fortune 100, and a global partner network.

What Will You Do?

The Implementation Manager’s primary responsibility is acting as a customer advocate within BeyondTrust for their account base. These responsibilities can include, but are not limited to, the following:

• Providing BT product implementation management/oversight by:
o Managing SOW and tasks against a defined timeline
o Providing seamless coordination between all BT organizations working on a given implementation
o Maintaining consistent progress and managing updates for any enhancements and/or defects with our development and PM teams.
o Coordinating regular meetings with stakeholders
o Tracking milestones, risks, issues, etc.
o Providing regular status reports
• Striving to achieve a high level of customer health via:
(1) Open dialogue with the customer,
(2) Task-driven workflow and tools within our organization to keep customer awareness at the forefront of our management team.
• Manage external customer project status and resourcing inquiries.
• Ensure customer satisfaction throughout the implementation.

What is Required?

• Proficient multitasker.
• Excellent customer service skills, with strong dedication to customer care
• Great time manager.
• Quick to learn new technologies.
• Bachelor’s degree in a related technical field is preferred.
• 5 years in enterprise software customer support and/or IT related support.
• Flexible, a team player, strong collaborator.
• Ability to understand and analyze customer technical needs.
• Excellent verbal and written communication skills
o Confident in person and by telephone with large teams and audiences
o Ability to participate, contribute and interact with Pre Sales Technical Engineers,Product Management,Development,Technical Support and Sales teams.

Who are you?

• Are equally effective working with a team or alone as the situation dictates.
• Have a great sense of humor.
• Are passionate, optimistic, and energetic.
• Effectively manage technical and non-technical project issues to resolution.
• Have an insatiable thirst for knowledge and improvement and the desire to grow in your role and in the company.
• Are up to speed in the latest Cyber Security and Software trends… work to stay relevant for the benefits of our customers, partners, employees, and the company.
• Evoke inspiration in those around you and encourage them to create their best work.
• Work for the best interest of the organization at all times.
• Have unwavering personal integrity and work ethic.
• Graciously give and receive feedback.
• Are motivated, no excuses, and a tenacious self-starter.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal-opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

"BeyondTrust feels like a close-knit community even as we continue to grow."

Kelly, Facilities, Halifax, Canada

Over 800 employees, 20% work remotely