At BeyondTrust, we are revolutionizing the way the world secures and manages privilege access. We are the worldwide leader in Privileged Access Management, offering the most seamless approach to preventing data breaches related to stolen credentials, misused privileges, and compromised remote access. Our extensible platform empowers organizations to easily scale privilege security as threats evolve across endpoint, server, cloud, DevOps, and network device environments. BeyondTrust unifies the industry’s broadest set of privileged access capabilities with centralized management, reporting, and analytics, enabling leaders to take decisive and informed actions to defeat attackers. Our holistic platform stands out for its flexible design that simplifies integrations, enhances user productivity, and maximizes IT and security investments. BeyondTrust gives organizations the visibility and control they need to reduce risk, achieve compliance objectives, and boost operational performance. We are trusted by 20,000 customers, including half of the Fortune 100, and a global partner network.

What Will You Do?

The BeyondTrust Technical Communications team is responsible for creating, editing, and maintaining product documentation and media for all BeyondTrust products. As a Senior Technical Writer on the BeyondTrust Technical Communications team, you will have the opportunity to work with a stellar team to create and maintain product documentation and web help in a cross-functional, distributed environment.

In This Role You Will:

• Maintain a proficient level of knowledge of BeyondTrust products and assist others in enhancing their knowledge.
• Review requirements and perform independent research to learn about new products, features, and functionality.
• Interview and work with subject matter experts to write technically accurate and well-informed product documentation.
• Create content on how to use new product and new functionality in technical documentation as well as continue to maintain existing product documentation.
• Manage multiple documentation projects with varying schedules in a dynamic environment.
• Communicate status updates to the manager, team, and other stakeholders.
• Proofread and edit technical documentation based on the standards outlined in the BeyondTrust Technical Communications Style Guide.
• Ensure technical documentation is completed and ready on schedule.
• Assist the Technical Communications Webmaster with the preparation and publication of completed technical documentation to the website.
• Perform other duties as directed by the Technical Communications Manager.

What is Required?

• Must have a Bachelor’s degree in either a Writing-related field or a Technology-related field.
• Must have at least two (2) years of technical writing experience in a software environment.
• Must possess competent understanding of writing standards, concepts, common practices, and authoring procedures.
• Experience using Madcap Flare or another authoring tool is required.
• Basic knowledge of photo capturing and editing tools, such as SnagIt, is required.
• Basic knowledge of source control systems and functionality is required. Specifically, experience working with Git source control is a plus.

What Isn't required, but would be AWESOME?

• Experience with HTML, CSS, or JavaScript.
• Experience in using single-source authoring principles.
• Technical experience
• Experience working with Mac and Linux systems.
• Experience working with multimedia tools, like Camtasia.
• Experience working with language translations.
• Experience working with or on an Agile team.

 Who are you?

• Show passion and excitement about writing and technology.
• Possess excellent written and verbal communication skills.
• Enjoy working on a team and collaborating with others.
• Have a desire to grow as a professional and help further the company.
• Inspire others to put forth their best effort.
• Be proactive and a self-starter.
• Adhere to BeyondTrust’s Core Values

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal-opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.