We have an exciting opportunity for a Customer Support Analyst to join our team in Marlow. If you are looking to establish and progress a successful career in IT support then this could the the role for you!

As a Customer Support Analyst you will be responsible for initially responding to and supporting customers with IT related issues as they deploy, configure, and report incidents with their BeyondTrust products and solutions. This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment. This position requires the ability to exercise independent judgement in communication with customers to quickly assess the severity of an Incident and address or route it appropriately.

What will I be doing?

  • Process all reported customer incidents in a timely fashion according to Service Level Agreements.
  • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.
  • Resolve customer support incidents by providing information, documentation, using teamwork, independent judgement and a variety of internal resources.
  • Document all interaction with customers, including communication and resolutions.
  • Work with Customer Support Engineers to resolve or escalate more complex issues.
  • Actively participate with other Customer Support Analysts in a team-oriented culture and assist other internal groups.
  • Continue to develop personally and professionally with internal and extra-curricular training.

 How will I be successful in this role?

Personal traits that will help me succeed?

Benefits of working at BeyondTrust:

  • Private healthcare
  • Childcare vouchers
  • Employer matched pension
  • Life Cover
  • Generous holiday allowance which increases with length of service

Who we are?

Last year BeyondTrust joined forces with best-in-class Privileged Access Management (PAM) technology from Bomgar, Lieberman Software and Avecto to create a solution portfolio with the critical elements required of a comprehensive, enterprise PAM product – the ability to secure privileged credentials, sessions and endpoints against cyber threats. With BeyondTrust’s combined PAM solutions, organizations are protected against the most common pathways exploited during cyberattacks – unsecured privileged access for insiders and external vendors, and compromised credentials.

This is an exciting and pivotal point in the company’s evolution. More enterprise organizations are recognizing the regulatory compliance and cybersecurity best practices of securing and managing privileged access to systems with highly sensitive data. BeyondTrust’s industry-unique ability to automatically discover and secure privileged credentials, while also protecting privileged access pathways, positions Bomgar for sustained growth in the burgeoning Privileged Access Management market.