Boost Your It Service Value with This Powerful Integration

Streamline support and improve performance with BeyondTrust Remote Support. The integration includes secure remote support and chat support capabilities that you can offer live from any Cherwell Service Management (CSM) module. End users can initiate remote support via the Cherwell Self-Service platform.

Automatic Updates

Information from each remote support session, and post-session survey results, are automatically included in the CSM incident details

Chat Support

Enable live support from your website with Click-to-Chat with real-time escalation to screen sharing and remote control

Flexible Deployment

Choose from an on-premises, private cloud and Cloud deployment with flexible licensing options and a variety of licensing models

Remote Support + Cherwell

Provide instant, secure, reliable remote support to end-users and customers—on or off your network. Focus on fixing issues, not fixing connections.

Improve service levels, centralize support processes and strengthen compliance with BeyondTrust Remote Support. The integration includes secure remote support and chat support capabilities that you can offer live from any Cherwell Service Management (CSM) module. End users can initiate remote support via the Cherwell Self-Service platform.

A support technician can launch a secure remote support session directly from an incident record to immediately begin remotely diagnosing and resolving issues. This increases first call resolution rates, shortens call handling times and eliminates site visits.

Integrating BeyondTrust’s Remote Support chat and remote support capabilities will help Cherwell customers resolve issues more quickly and will improve the quality of service desk support.

Michael Euperio, Director, Technology Alliances, Cherwell

Find Us in the Cherwell Marketplace

Download the integration mApp from Cherwell's marketplace. Using the mApp, CSM technicians can encourage real-time collaboration and resolve IT issues fast.

Webinar: ITSM In the Era of Remote Work

Watch to discover the benefits of real-time collaboration and automation, and learn how to enable your employees for effective self-service. In the webinar, you will learn the following:

  • Examples of our customers being innovative and agile during a major disruptive event
  • What processes you should automate first for immediate impact
  • Enabling employees to be their own problem-solvers (self-service)
  • The right approach to serving remote employees

Blog: 4 Ways to Boost your IT Service Value

Discover the four big benefits of our Remote Support Cherwell integration in this insightful blog post. By combining BeyondTrust Remote Support with Cherwell’s powerful ITSM platform, service desk technicians can seamlessly and securely address support needs for both internal and external customers. The result?—improved, productivity, reduced security risk, and a faster return on investment from their support desk ticketing system and remote support solution.

Read the Blog

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