With Bomgar, supporting remote users becomes easier, quicker, faster, better.  Not only because we allow you to support the widest breadth of devices – from desktops and tablets, to switches and servers, to smartphones and point-of-sale systems – but also because we allow you to seamlessly integrate remote support with your service desk solutions. 

That’s why Bomgar offers pre-built integrations for the leading service desk, CRM, and systems management solutions, such as BMC, Dell KACE, Hornbill, HP, Salesforce, and ServiceNow. And we’re now proud to announce a new integration with another top of the line partner – Cherwell Service Management.

Cherwell users can now easily integrate Bomgar’s remote support, chat and survey features with their service management software to improve service levels, centralize support processes and strengthen compliance. Service desk technicians and customers can launch a secure remote support session or chat conversation directly from any module in Cherwell Service Management or the self-service portal, increasing technician productivity and time to resolution.  And remote support session details are automatically fed back into the Cherwell ticket, giving you a comprehensive view of the entire incident.

“We’re certain that integrating Bomgar’s chat and remote support capabilities will help Cherwell customers resolve issues more quickly and will dramatically improve the quality of service desk support.” - Vance Brown, Cherwell, CEO

The integration between Cherwell and Bomgar is just one more way we make supporting end-users more efficient and cost effective for tech support teams. 

Have you integrated Bomgar with your service desk or support center?  Do you currently use a ticket tracking tool you wish Bomgar would integrate with?  We’d love to hear your feedback in the comments below.