Today, we announced version 10.5.2 of Bomgar, which includes new support features for devices built on the iOS platform, including the iPhone, iPad and iPod touch.  This update allows Bomgar administrators to create and distribute configuration profiles for iOS devices, making it easy for users to configure their iPhone or iPad to “play nice” within their company’s environment.  Apple iOS Configuration Profiles can contain device security policies, VPN configuration information, Wi-Fi settings, Exchange account settings, mail settings, and certificates that permit iOS users to work with a variety of systems.  Running a configuration profile is just like installing an App – all it takes is a few clicks!  Here’s a quick video demonstration that shows how easy they are to run:

After setting up an Apple configuration profile in the free Apple iPhone Configuration Utility—available online from Apple Support—administrators use the login interface in Bomgar to make the profile available to their end-users. Users download and apply the content to their devices based on settings the administrator chooses, in the manner determined by the administrator.

You can find all of the details on Version 10.5.2 and the new iPhone and iPad support features here:
Apple iOS Support
iOS Technical Documentation

We understand that a lot of our customers are interested in full remote support functionality for mobile devices like the iPhone, iPad and Android smartphones.  Unfortunately, technical and legal restrictions by the platform owners limit the remote support features that we can offer at this time.  That said, we are constantly monitoring developments in the mobile industry, and we will continue to add more capabilities as they become possible.  So please keep telling us what features would make your life easier, and we’ll continue to deliver updates as restrictions are lifted.