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I see Bomgar as more than a remote support solution. It supports so many things, from security to training to our ability as an IT team to collaborate. Security is a top priority for Bomgar, and I appreciate that.

Director of IT Customer Support

Being in the healthcare industry, data security is a very important concern for the organization. The company routinely accesses medical records and, as a result, takes numerous measures to comply with HIPAA. Bomgar’s advanced security features support those measures, including advanced encryption, audit logs and recordings of sessions.

Bomgar does more than just remote support

The company has grown rapidly over the past several years through multiple acquisitions. In the future, they plan to use Bomgar to control vendor access to the company’s network environment. Bomgar will be used to enable vendors to more efficiently perform systems management or customer support while the company granularly controls the vendor’s connectivity, including what systems the vendors can access to what permissions they have once connected. Additionally reports and session video recordings will make it possible to monitor and review every action taken by the vendors.

For more insight on this use case, check the full case study!

Brian Page

Senior Solutions Engineer