Meeting HIPAA and Healthcare Industry Standards with Bomgar Remote Support

Today’s healthcare organizations are managing technology driven environments and dispersed networks, while trying to protect patients from targeted cyberattacks and following strict compliance regulations, such as HIPAA. Healthcare organizations need to be able to access and support systems, applications, devices, doctors, and medical staff across different locations quickly and reliably. But they also must secure a significant amount of sensitive patient data and information stored on their network, which makes them an attractive target for cybercriminals. 

Bomgar keeps pace with busy help desk

One of Bomgar’s customers is a business in the healthcare industry with approximately 3,000 employees in the United States and Canada and 150 office locations. The organization uses Bomgar regularly to support users and access systems in the company’s various office locations.

The demographics of the company’s workforce ranges from millennials, who in general are very computer savvy, to older employees who often have little experience with computers and other electronic devices.  Many of these employees are involved with data entry and commonly perform tasks such as scanning and printing documents. The company operates a virtual private network environment and the majority of employees log into virtual desktops to do their work. The Director of IT Customer Support used Bomgar previously, and based on that success chose Bomgar Remote Support with a virtual appliance deployment.