Meet compliance requirements and gain advanced security analytics with SIEM integration for Bomgar Remote Support

Time and again, remote access is named as the leading attack vector in data breaches. While this issue poses security threats, it also creates gaps in meeting various compliance mandates.

Today, we announced a security and event management (SIEM) integration for Bomgar Remote Support that allows organizations to gain operational intelligence and advanced security analytics on network activity related to remote access and support. This market-leading capability helps organizations safeguard their business by providing complete visibility across their IT infrastructure, including external and internal threats. By capturing and analyzing remote access information within their SIEM tool, security organizations can better protect critical assets and systems, and reduce compliance pressures from failed audits.

Bomgar’s SIEM for Remote Support Integration gives IT the power to see who is using Bomgar to access a system or endpoint, when they use it, what they do, and correlate it to other network activity. Integration capabilities include:

• Compliance: Automatically capture a detailed audit trail that documents all session activity and credential usage, and easily produce reports to prove compliance and simplify an audit.
• Retention: Store data long-term to compare events over time and meet retention requirements for compliance.
• Data Aggregation: Collect data from multiple sources, including network, servers, databases, applications and format them to compare events across the organization.
• Correlation: Analyze data to find associations between events and group them together to identify trends over time.

Using this integration, IT organizations can leverage detailed Bomgar session reports to correlate data across their systems and networks to ensure the integrity of the business. Bomgar’s SIEM for Remote Support Integration works with popular SIEM tools such as Splunk and ArcSight, and you can also customize message format based on the requirements and configuration of your SIEM tool.

For more details, check out how this new integration can help your organization meet compliance mandates in the service desk! 

Phil Ethridge

Senior Product Manager

At Bomgar, Phil is the senior product manager for the Bomgar Remote Support product, driving the direction, lifecycle, and go-to-market strategy. He has been with Bomgar for more than a decade, building experience with ITSM and IT operations management, as well as bringing unique perspective from a systems engineering background. Phil has a Bachelor of Science from Mississippi State University and is certified in ITIL v3 and Pragmatic Marketing.