On February 23rd, BeyondTrust welcomed its new Customer Advisory Board (CAB) to Napa Valley, California. Greeted with a crisp glass of wine at check-in in true Napa form, 10 of our CAB members descended on the Valley from companies around the country, including members of the fortune 100, and industries spanning financial, healthcare, hospitality, and more.
Having been briefed on the agenda and told to come armed with unvarnished feedback and input, the CAB was ready to meet with members of our executive team and engage in discussions around their BeyondTrust customer experience, areas for innovation and improvement, and the challenges we face as industry professionals. Likewise, the BeyondTrust team was ready to hear it!
During a constructive day of dialogue and collaboration, the CAB members and the BeyondTrust team quickly gelled into one fiercely collaborative working team to pinpoint key initiatives for the year. With the valuable input from each of the members, BeyondTrust gained insight into where the customer experience is thriving, and where it needs improvement; what things are affecting our customers negatively that we ought to stop, what we are doing great that we need to continue and enhance; and what areas customers might feel we are overlooking, and require further investments.