An organization’s insiders, such as IT administrators and service desk technicians, need privileged access to support users and sensitive systems. However, such access is often granted in uncontrollable and untraceable ways making the organization more vulnerable to attacks

Donald Hasson / Director of ITSM Product Management / Bomgar

Privileged accounts and passwords are prime targets in cyberattacks because they allow hackers to utilize legitimate credentials with elevated permissions to access other areas of the network. If credentials are stolen or compromised, cybercriminals can move laterally across your network, expanding the damage beyond the initial breach.

Bomgar’s solutions are designed with security in mind, to help organizations safeguard their most critical systems, accounts and credentials to protect their IT networks from today’s threats

Donald Hasson / Director of ITSM Product Management / Bomgar

In addition to improving security for privileged credentials, Bomgar Remote Support 18.2 also includes updates to help organizations improve service desk productivity and the overall user experience, including:

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Photograph of Donald Hasson

Donald Hasson, Senior Director, Product Management

As Sr. Director of Product Management, Donald works with a variety of stakeholders in the product development lifecycle to help drive product strategy and enhancements across BeyondTrust's Endpoint Privilege Management product line. Donald brings more than fifteen years of experience to BeyondTrust in various aspects of systems engineering, product management, and design at startups and large organizations. Prior to joining BeyondTrust, Donald was a systems engineer at a wireless startup company, and worked at Honeywell Aerospace on a team building the first GPS navigation system for the Boeing C-17 Globemaster III. He has a degree in Electrical Engineering from the University of Florida.