Today Bomgar is excited to introduce new solutions to help you better manage secure access, while also enhancing the performance and productivity of your support and security professionals.

First, the new Bomgar Privileged Access Management solution enables security organizations to give administrators, vendors and business users the privileged access they need, while protecting high value infrastructure, assets, and applications. Key features include:  

  • Secure Remote Access: Allow users to connect to any system on or off your network without VPN tunnelling, port-forwarding, or complex firewall configurations.
  • Granular Controls: Require access notification and authorization, and protect sensitive data from unauthorized users by white listing or black listing what can be seen during a remote session.
  • Vendor Access: Ensure only authorized vendors can connect to critical systems with third-party access and authorization.
  • Collaboration within Sessions: Allow users to pull both internal and external skilled resources into sessions to build, maintain, and support business services together.
  • Secure Mobile Apps: Connect to endpoints securely using native mobile apps that provide desktop-quality access from Android or iOS devices.
  • Monitor and Audit: Monitor sessions in real-time or find a critical event or breach by searching session transcriptions and recordings.
  • Pre-built and Custom Integrations: Integrate Bomgar with a password vault to protect credentials and automate logins. Also leverage pre-built integrations with identity management solutions, such as Active Directory, and IT service and change management systems.

We’ve also introduced the latest version of Bomgar Remote Support, 15.1. The new version includes updated features and enhancements that improve support performance and manageability, such as:

  • Enhanced Chat: Increase support performance by more effectively handling multiple concurrent chat sessions.
  • Bomgar Link: Launch remote support sessions from any external application through an embedded link.
  • Extended Canned Scripts: Allows end-users and customers to see scripts run by the support tech.
  • RDP File Copy: Leverage Bomgar’s RDP integration to transfer files between the tech and endpoint using the copy and paste paradigm.
  • Microsoft Windows POSReady Support: Windows POSReady 7 is now certified as a supported platform for the customer client.

With this latest Bomgar Remote Support release, we’re also launching the Bomgar Secure Cloud, which offers the full features and functionality of the Bomgar Remote Support solution via a secure cloud deployment. The Bomgar Secure Cloud is an optimal choice for enterprises looking to lower infrastructure costs, lessen the load on IT personnel, and improve support delivery while still maintaining security

We’d like to extend a special thank-you to all of our customers who participated in Bomgar’s Early Adopter programs during our final development stages of our Remote Support and Privileged Access Management solutions. Your time and feedback provides tremendous value to our product and development teams – all of your efforts are greatly appreciated!

If you want to know more about our new offerings, contact your sales rep today.