Today's healthcare organizations are managing technology driven environments and dispersed networks, while trying to protect patients from targeted cyberattacks and following strict compliance regulations, such as HIPAA. Healthcare IT professionals need to be able to access and support systems, applications, devices, doctors, and medical staff spread across different locations quickly and reliably. But they also must secure a significant amount of sensitive patient data and information stored on their network, which makes them an attractive target for cybercriminals.
With Bomgar, healthcare providers, payers, and integrated care organizations can enable and manage secure access to healthcare systems and medical devices while keeping patient data protected.
One such organization is Axiom Medical, an organization that specializes in providing complete occupational health services for the total life cycle of their client's employees. Based in Houston, Texas, Axiom has approximately 140 employees between two office locations that includes experts in the fields of worker’s compensation, disability case management and OSHA-mandated medical programs. The company’s employee base ranges from doctors and physician’s assistants, to registered nurses and other specially trained medical professionals.
Prior to using Bomgar, Axiom’s three help desk representatives and two IT infrastructure technicians were using VPN connections and Skype for Business to remotely connect to end user devices and servers. However, the help desk team experienced instances in which the VPN would drop due to problems with the end user’s internet connection, leaving them without a means to connect remotely to a user’s device. Additionally, the IT department had concerns that the security of these remote support sessions was inadequate. As a result, the organization began looking for a better solution, with more advanced features and top-grade security.