BeyondTrust Support Policies

BeyondTrust University: Privilege Identity Management Courses

There are two categories of Product-Operating System combinations available.

These are:

Current Systems

This is a list of operating systems on which a supported release of the product is maintained and receives full support. These product versions will be updated if necessary to fix problems with functionality.

Legacy Systems

This is a list of operating systems on which previously certified releases of the product are made available to customers. In many cases, the product releases listed are superseded by a later (Current Systems) release of the product. No programming maintenance or enhancements will be performed on the product releases listed as Legacy Systems.

As the leading provider of security administration solutions for heterogeneous IT environments, BeyondTrust endeavors to support the broadest range of platforms possible. Use the following links to view the current list of platforms supported by BeyondTrust’s series of identity and access management solutions.

Supported Platforms and Operating Systems by Product

Levels of Support

BeyondTrust provides two categories of support.

Category A: For Current Systems

Technical Support is provided to help with resolving issues with policies and environmental interfaces. Programming changes to resolve product defects or to add selected enhancements will be performed.

Category B: For Legacy Systems

Technical Support is provided to help with resolving issues with policies and environmental interfaces. No programming maintenance or enhancements will be performed.

BeyondTrust Product Versions

Refer to the specific BeyondTrust product README for its legacy support policy. Find out more »

Contact BeyondTrust

+1 (800) 234-9072
+1 (818) 575-4040

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