Technical Support
BeyondTrust technical support is available 24 hours per day, seven days per week,
52 weeks per year.
Evening and weekend support is available by telephone only.
To help expedite your support case, please provide the following information:
- Product Name and version
- Hardware platform, OS and version
- Exact command(s) run when the problem occurred
- Specific error message
Telephone
+1 800.234.9072
+1 818.575.4040
Fax
+1 818.889.1894
Customer Support Portals
For our BeyondTrust customers and
resellers, we offer a Customer Support
Center, which provides 24x7x365 access to a variety of resources.
FOR:
PowerBroker for Servers
PowerBroker Express
PowerBroker Password Safe
PowerBroker Directory Integrator
PowerBroker Management Console
VAR Channel Resellers
Knowledge Base:
Search for solutions to common issues
Download Center:
Download current and legacy software and manuals
Incident Management:
Create new support incidents and track existing incidents and enhancement
requests
First time users should enter their email address, and click the "Send me my
password" button when the login screen appears.
For assistance with the Customer Support Portal, please contact us at 818.575.4040.
or tech-support@beyondtrust.com
